Delivery rates & Returns
Please note during uncertain times due to industrial action, some delays to normal service are expected, so please allow extra time for your order to arrive.
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Industrial action
Royal Mail strike action: Friday 9 December | Sunday 11 December | Wednesday 14 December | Thursday 15 December
TBC: 23 & 24 December
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Recommended Christmas Postal dates:
United Kingdom
16 December at 12pm
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Delivery and Returns
Free UK Standard Delivery:
Royal Mail 48hr Tracked. 2-3 business days.
UK Express Delivery:
Royal Mail 24hr Tracked. £4.50
Please note some delays to normal service are expected, so please allow extra time for your order to arrive.
We kindly ask that you be patient and if your parcel is delayed for longer than two weeks we will resend. Contact us at info@wearewildacre.com to arrange.
EUROPE:
Please note, some countries will charge extra fees when importing.
Royal Mail International Standard Untracked. £6.50
3-5 working days. Although this may be longer.
Royal Mail International Tracked. £12.50
3-5 working days. Although this may be longer.
REST OF THE WORLD:
Royal Mail International Standard Untracked. £8.00
6-7 working days. Although this may be longer.
Royal Mail International Tracked. £15.50
6-7 working days. Although this may be longer.
International Shipping: Please note we are experiencing delays due to Industrial action, Covid and Brexit restrictions at present so we highly recommend you selecting tracked delivery for overseas orders.
How long will my order take?
All orders are sent within 24 hours of being received. Orders are dispatched on weekdays only.
If you suspect a lost delivery please email info@wearewildacre.com quoting your name, order number and full address and we will look into it for you straight away. It is only possible for us to track courier deliveries.
If you have any questions, please do not hesitate to get in touch with the studio.
Please note - we cannot take any responsibility for any delays by the postal service, however, we are always here to help.
Track your order here.
Returns:
We don’t receive returns often, but if there is something wrong or you're not happy for any reason, please get in touch! You have 14 days to return your goods.
Returns:
Wild Acre, 28 Gwarak An Warak, Truro, Cornwall. TR1 2FP
Email: info@wearewildacre.com